14-day "no-questions" return guarantee.

We offer a 14-day "no-questions" return guarantee
policy. The cancellation period will start 14 days from the date which you
receive physical possession of you order.

Contact us through the email address
[email protected], stating your order information and a member of our
team will be in touch accordingly.

You will need to include your order number, the product
description of the item you want to return and the reason for the return. Once
we have received these, we will provide you with instructions and our returns
postal address.

Please ensure that the items you are returning are unopened
and in their original packaging. Unwanted goods need to be in perfect condition
and any retail seals unbroken. 

When processing your return, please ensure that all items
are securely packaged.

When you post the item, please obtain proof of
postage in the rare event that the item is lost in transit- it is advised that
you choose a delivery method which insures you up to the value of the goods
returned. The returned product is your responsibility until the time that it
reaches the returns postal address and received by our warehouse.

Please accept our apologies if you have accepted an
incorrect item. Our fulfilment process operates to the highest of standards,
although mistakes do sometimes happen. 

If you were to receive the wrong items, we will try to
dispatch the correct item according to stock levels, before any refund actions
take place. 

Upon receipt and inspection of your order, please contact us
immediately through the email address [email protected]. Ensure
that you have included your order number. Please note, we may require further
information such as pictures so we can effectively deal with your query.

Once we have received these, we will provide you with
instructions and our returns postal address.

We aim reply to all customer order queries in between 1-2
business days.

Please accept our apologies if you believe that you have
received a damaged/faulty item. Our fulfilment process operates to the highest
of standards, although we accept that issues may arise from time to time.

We take all complaints regarding the quality of Known
Nutrition products very seriously and a member of our team will need to
investigate your reported query in more detail.

Upon receipt and inspection of your order, please contact us
immediately through the email address [email protected]. Ensure
that you have included your order number. Please note, we may require further
information such as pictures so we can effectively deal with your query.

Once we have received these, we will provide you with
instructions and our returns postal address..

We aim reply to all customer order queries in between 1-2
business days.

We will refund postage costs for returned items where the
return is required due to our error. Notably, incorrect items sent in your
order or if your items are damaged or faulty.

We do not refund postage costs for returned items which are
unwanted or no longer required, these costs shall be covered in full by you.

Once your returned items have been received by us and your
query resolved, any subsequent refunds will be made automatically using your
original method of payment. Refunds will be made available in your account with
3-5 business days.